Política de reembolso

We want you to be happy with your FaceSun order. You have 30 days after receiving your item to request a return or refund.

To be eligible, the item should be unused and in its original condition and packaging, and you'll need your receipt or proof of purchase.

To start a return or refund, contact us at evangelista101625@gmail.com with your order number and a short description of the issue. Because our products ship directly from our manufacturing and fulfillment partners, we review each case individually and will let you know whether we need the item sent back or can resolve it with a refund or replacement directly — we'll always give you clear instructions before you need to do anything.

Damages and issues

Please inspect your order as soon as it arrives and contact us right away if an item is defective, damaged, or if you received the wrong product, so we can evaluate the issue and make it right.

Exceptions

Certain items can't be returned once opened or used, including personal care and beauty products, for hygiene reasons. Sale items and gift cards are final sale. If you're unsure whether your item qualifies, contact us before purchasing.

Refunds

Once your return or replacement is approved, we'll notify you and issue your refund automatically to your original payment method within 10 business days. Your bank or card provider may take additional time to post the refund. If more than 15 business days have passed since your return was approved, contact us at evangelista101625@gmail.com.